Need help to refund my spine 2d pro.

I've sent an email to contact@esotericsoftware.com
Can moderator confirm if the email is well received? ( I didn't receive automate reply)

Sincerely.

1jutsu Sorry for the delay in response! We have received your e-mail successfully, and our staff will respond to you in due course.

Misaki How long is the process? And anyone going to reply the email?

We spend time with our families on the weekends. We'll respond on Monday.