• EditorBugs
  • installation error

Hello!
I just bought the professional version and I'm having trouble installing it.
My system is windows11, I downloaded the English version of the installation file, but encountered the problem as shown in the picture.
The traditional Chinese in the picture means "the file to be written cannot be opened"
How can I install spine?

  • Misaki đã trả lời bài viết này.
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    KanoeLi I'm sorry to hear you're having trouble. I assume that you probably do not have write permission and the installation is failing, so could you please try to run the installer by "Run as administrator" via the right-click options?

    • KanoeLi đã trả lời bài viết này.

      Misaki

      Hello!
      Thank you for your response, I have solved this problem, but the problem seem not to be the status of administrator privileges, but the path or file name of some files in the official version cannot be executed in the traditional Chinese window environment.

      Here's how I (magically) installed it:

      1. Install the trial version, there is no jumping out of the problem, but I can see that the files that the official version is jumping out of the problem are installed.
      2. Install the official version, jump out of the problem but ignore it all.
      3. Install the official version again, and there is no problem anymore.

      I don't know why this is so, but it seems that the problem that the official version cannot be installed can be solved by installing the trial version.

      • Misaki đã trả lời bài viết này.

        KanoeLi I’m glad to hear you've figured it out! This information may be useful for other Chinese users. Thank you for sharing the details!