Sorry, the server could not be contacted

WWang · 1 Th03 2023

I bought serveral copies of pro versions in 2017, they were good in the first few years. Then one day one of the copies stopped working, prompt "Sorry, the server could not be contacted" when launch. Disable firewall or AV don't fix it. In log file it says:

Spine Launcher 3.5.51
Windows 10 Enterprise x86 6.2
Java 1.7.0_80 Esoteric Software
32-bit Server VM
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1904)

how to fix it?

Misaki · 1 Th03 2023

Wang You seem to be using a very old version of the Spine launcher. Currently, Spine cannot be launched with 3.8 and older versions of the launcher. Please download the latest installer from your license page and reinstall Spine to update the launcher version. (You can use the old editor even if you update the launcher.)

WWang · 1 Th03 2023

Misaki I downloaded the latest version and it worked. Thank you!

Misaki · 1 Th03 2023

Wang I'm glad to hear that it works now. Thank you for getting back to us!