I cant run Spine please help !

I downloaded it from mail and couldn't boot and it looks like this but nothing happened after that.

Hello, please try to delete the version.txt file and restart Spine.

If this doesn't work please check the solutions at this page:
Spine Troubleshooting

Maybe I have seen and tried the ways that I can in Spine Troubleshooting but still can't start spine

What error does the log show after deleting the version.txt file?

Thanks Erika but I think the reason comes from my computer, I will reinstall the window